Support Plans
Maintenance & Support for JSQLConnect, JDataConnect, and Combine:
JNetDirect knows how important quality technical support and product reliability is to your organization. That is why we offer free technical support for our products during your evaluation process. Once you have determined that JSQLConnect, JDataConnect, and/or Combine is the appropriate solution for your technology challenge, you may select two additional maintenance and support options:
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DirectPath™ Maintenance and Support
JNetDirect proudly offers DirectPath™ Maintenance and Support as the best solution for ensuring your JNetDirect products remain up to date and that your engineers have direct and timely access to JNetDirect support personnel. DirectPath™ provides direct access to dedicated JNetDirect engineers via email and our call center. JNetDirect support staff are dedicated to provide a fast response to your technical questions and normally respond within that business day; in practice, most answers are resolved within two hours. JNetDirect engineers are available to service DirectPath™ issues Monday - Friday, 9 a.m. - 6 p.m., Eastern Standard Time, United States Public Holidays excluded. DirectPath™ customers may also contact our 24 hour response desk by emailing
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including public holidays to request DirectPath™ services.
In addition to product support, DirectPath™ also includes free minor version upgrades for your JNetDirect products. These general maintenance releases may include important performance enhancements and other product improvements. Minor version upgrades are only available to DirectPath™ customers. A minor release upgrade is designated by the following digits of the release number changing. e.g. 4.10 to 4.11 is a minor release upgrade.
For pricing and to order:
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Major Version Upgrade Protection
At JNetDirect, we are regularly adding important features and technical improvements to remain current with industry specifications. JNetDirect Major Version Upgrade Protection for JSQLConnect, JDataConnect, and/or Combine provides the best-value choice for keeping up with those changes. Available only at the time of product purchase, Major Version Upgrade Protection enables you immediate access to major release upgrades at no additional cost. A major release upgrade is designated by the first digit of the release number changing. e.g. 3.xx to 4.0 is a major release upgrade.
For pricing and to order:
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